Words (Core Vocabulary)
- issue / problem / error / glitch
- urgent / high priority / blocking
- symptoms / frequency / pattern / steps to reproduce
- started / since / after / during
- impact / can’t / slowed / unsafe
- troubleshoot / try / restart / reset
- ticket / case / reference number
- ETA / timeline / escalation
Phrases (Frame → details → ask → confirm)
Opening/frame
- I’m having trouble with [thing].
- Since yesterday, I can’t [action].
- This is blocking [task/outcome].
Details
- It started after [change/time].
- It happens [how often] when I [steps].
- I’ve tried [steps] but no luck.
Ask for help
- Could you take a look and advise next steps?
- What’s the ETA for a fix or workaround?
- Can we escalate if not resolved by [time]?
Close
- Screenshots/logs attached.
- Thanks—happy to test a fix.
Contextual Examples (Natural, everyday)
- Tech support: Since the update, the app crashes on login. Tried reinstalling; still failing. **Case #**1234.
- Housing: The sink is leaking under the cabinet—happens after running hot water. Could we get a work order?
- School: I’m struggling with citations—could I book 15 minutes for help?
Collocations & Phrases (bold the key words)
- describe symptoms
- list steps to reproduce
- attach evidence (photos/logs)
- request a work order/ticket
- set an ETA
- escalate if blocking
Canadian Cultural Context
- Clear, short descriptions + proof (photos/screens) speed things up.
- Service desks often need a ticket number—note it for follow-ups.
Extra Mini-Patterns (plug-and-play)
- Template: “Issue: … Impact: … Since: … Tried: … Ask/ETA: …”
- Escalation: “If not resolved by noon, could we escalate or switch to a workaround?”
- Work order: “Please create a work order and confirm the window.”