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Read the following message.
Dear Nadia, I hope you're doing well. I wanted to tell you about the frustrating situation I've been dealing Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
1. Michelle is writing to Nadia to .....
complain about the library's book collection
ask for help paying a library fee
share a problem and seek advice
recommend a new coffee shop
2. Michelle borrowed "Prairie Kitchen" to .....
help plan a Thanksgiving meal
share recipes with her book club
give it as a gift to her neighbour
learn to cook soup for the first time
3. When Michelle returned the books, .....
the librarian noticed water damage right away
she was asked to pay a replacement fee
Mr. Daniels recorded the condition of both books
nothing unusual was mentioned
4. Mr. Daniels upset Michelle by .....
refusing to let her file a formal appeal
suggesting she was not being truthful
charging her for both returned books
asking Ms. Thornton to confirm the damage
5. Michelle regrets not .....
checking the book's condition before borrowing it
keeping the cookbook away from her kitchen
returning the books on an earlier date
speaking with Ms. Thornton about the damage
6. Michelle is hopeful about the appeal because .....
Mr. Daniels encouraged her to write one
the main office is known to be lenient
a similar complaint worked for someone she knows
she has proof that the book was already damaged
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank.
Dear Michelle, I'm so sorry to hear about your 7...... at the Rideau Branch. It does seem unfair that they're holding you responsible when Ms. Thornton didn't even 8...... at the time of return. I think writing a formal appeal to the main office is a smart move, especially since 9....... You should be very detailed in your letter and explain exactly how you stored the book at home. The fact that you kept it on your living room shelf, away from any water, shows how 10...... you are with borrowed items. I'm free this Saturday, so let's definitely grab coffee on 11...... and talk this through. Hang in there! Warmly, Nadia
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