Part #1

Problem Solving

In this part, you will hear two people discussing a problem and exploring solutions. The goal is to identify the main issue, understand the proposed solutions, and grasp the reasoning behind their choices.

Questions:

1

Customer & Staff Member at the Bike Rental Shop

FREE

2

Customer & Staff Member at the Winter Clothing Store

3

Visitor & Tour Guide at the Provincial Museum

4

Customer & Staff Member at the Winter Sports Equipment Rental Shop

5

Guest & Staff Member at the Wildlife Photography Workshop

6

Customer & Service Provider at the Vehicle Maintenance Center

7

Customer & Barista at a Specialty Coffee Shop

8

Customer & Employee at the Print Shop

9

Guest & Employee at the Furniture Assembly Service

10

Job Applicant & Career Counselor at the Employment Center

11

Customer & Staff Member at the Office Supply Store

12

Customer & Staff Member at the Art Supply Store

13

Customer & Chef at a Catering Service

14

Customer & Employee at the Kitchen Appliance Store

15

Tenant & Property Manager at the Apartment Building

16

Customer & Employee at the Computer Repair Store

17

Customer & Sales Associate at the Camping Equipment Store

18

Participant & Staff Member at the Farmers' Market Information Booth

19

Parent & Teacher at a School Open House

20

Patient & Receptionist at a Medical Walk-in Clinic

21

Passenger & Information Desk Attendant at the Train Station

22

Patient & Receptionist at the Walk-in Medical Clinic

23

Passenger & Bus Driver at a Transit Stop

24

Traveler & Hotel Front Desk Clerk at a Downtown Hotel

25

New Homeowner & Contractor at a Home Renovation Center

26

Patient & Receptionist at a Medical Clinic

27

Employee & Newcomer at the Community Recreation Center

28

Customer & Technician at the Cell Phone Repair Shop

29

Customer & Employee at the Self-Storage Facility

30

Customer & Librarian at the Public Library

31

Visa Application Status Inquiry Call

32

Winter Sports Equipment Rental Assistance Call

33

Yoga Studio Class Schedule Change Request Call

34

Online Art Gallery Virtual Tour Assistance Call

35

Public Transit Pass Renewal Assistance Call

36

Childcare Service Emergency Contact Call

37

Wedding Photography Package Consultation Call

38

Medical Equipment Rental Assistance Call

39

Online Grocery Delivery Service Complaint Resolution

40

Virtual Event Technical Support Assistance Call

41

Home Appliance Repair Service Request

42

Garden Design Consultation Service Call

43

Student Housing Application Support Call

44

Online Music Lesson Registration Support Call

45

Car Insurance Policy Update Request Call

46

Landlord Maintenance Request Hotline

47

Senior Care Services Consultation Call

48

Home Repair Service Emergency Call

49

Online Language Course Registration Support Call

50

Emergency Roadside Assistance Service Call

51

Travel Insurance Claim Assistance Call

52

Restaurant Table Reservation Modification

53

Home Security System Installation Consultation

54

Mobile Phone Service Plan Upgrade Consultation

55

Moving Company Service Booking Inquiry

56

Bicycle Repair Service Consultation

57

Conference Room Booking Assistance Call

58

Flight Ticket Rebooking Assistance

59

Internet Service Installation Request

60

Online Banking Password Reset Support Call

61

Spa Treatment Package Booking Query

62

Airport Lost Luggage Assistance Call

63

Swimming Pool Maintenance Service Request

64

Library Card Application Assistance

65

Pet Grooming Service Appointment Request

66

Electric Vehicle Charging Station Installation Request

67

Computer Technical Support Help Desk Inquiry

68

Dental Clinic Appointment Rescheduling

69

Gym Membership Registration Inquiry

70

Hotel Room Service Special Request Assistance

71

Pottery Workshop Enrollment

72

Meal Plan Delivery Service Consultation

73

Theater Workshop Registration

74

Prescription Medication Refill Request

75

Wildlife Photography Tour Booking

76

Moving Service Quote Request

77

Study Abroad Program Application Support

78

Dental Appointment Rescheduling

79

Internet Service Provider Technical Support

80

Rooftop Garden Planning

81

Waste Management

82

Urban Gardening Workshop

83

Zero-Waste Lifestyle

84

Farming Workshop

85

Urban Farming Workshop

86

Composting Workshop Registration

87

Beekeeping Workshop Registration

88

Landscaping Consultation

89

Fashion Consultant

90

Eco-Friendly Home Renovation Consultation

91

Electric Vehicle Charging Station

92

Solar Panel Installation Consultation

93

Community Garden Plot Assignment

94

Language Exchange Program

95

Home Appliance Repair Scheduling

96

Passport Renewal Inquiry

97

Yoga Studio Membership Inquiry

98

Aquarium Maintenance Consultation

99

Cooking Class Enrollment

100

Gardening Workshop Registration

101

Public Transit Pass Renewal

102

Veterinary Appointment Scheduling

103

Bicycle Repair Shop

104

Delivery Tracking Inquiry

105

Smartphone App

106

Fitness Tracker Malfunction

107

Hotel Room Upgrade Request

108

Library Book Return Issue

109

Printer Troubleshooting

110

Bank Account Security Alert

111

Online Shopping Return Process

112

Smart Home Device Troubleshooting

113

Car Rental Booking Issue

114

Restaurant Reservation Mix-up

115

Flight Delay Resolution

116

Gym Membership Cancellation

117

Laptop Repair Consultation