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Read the following message.
Dear Marcus, I hope this finds you well. I am writing to request training materials for the new project manageLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
1. The purpose of this email is to .....
request IT support for software issues
schedule a department-wide training session
obtain training resources for new software
report problems with ProjectFlow Pro
2. Sarah mentions that she has .....
completed the full software training
tried some basic software features
trained other team members
scheduled one-on-one sessions
3. The training materials are needed .....
immediately
by next week
within the next month
before the software installation
4. According to the email, the software will be used by .....
the entire company
the IT department
twelve employees
department heads only
5. Sarah is particularly concerned about .....
the software installation process
the basic features
the complex functions
the interface design
6. Sarah wants Marcus to .....
fix technical issues
suggest a training sequence
install the software
conduct group training
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank.
Dear Sarah, Thank you for your email regarding the ProjectFlow Pro training materials. I 7...... to help your team with the transition. I've attached all the requested materials to this email, and I suggest starting with the basic tutorials before 8....... As for the one-on-one session, I 9...... this Thursday at 2 PM if that works for you. Regarding your team's training sessions next week, I would recommend 10...... the basic interface and navigation features on Tuesday, and then 11...... the advanced modules on Wednesday. Best regards, Marcus