Words (Core Vocabulary)
- itinerary / confirmation / reference number
- one-way / round trip / multi-city
- fare class / basic vs. flexible / refundable / non-refundable
- carry-on / checked bag / baggage allowance / fees
- hotel rate / taxes & fees / deposit / incidental hold
- cancellation window / change fee / no-show
- check-in / check-out / late checkout / early check-in
- room type: king / two doubles / suite / adjoining
- amenities: breakfast included / parking / gym / pool / kitchenette
- resort fee / destination fee
- travel insurance / coverage / claim
Phrases (Search → book → confirm → adjust)
Comparing & booking
- I’m looking for a round trip to Toronto leaving May 10, returning May 14—carry-on only.
- Is the hotel rate refundable, and what’s the cancellation deadline?
- Does the room include breakfast and parking?
Confirming details
- Could you email the confirmation and itemized breakdown of rate + taxes/fees?
- What amount is held on my card for incidentals, and when is it released?
Preferences & accessibility
- Quiet room away from the elevator, higher floor if available.
- Accessible room with roll-in shower, please.
Changes
- Plans changed— could we move check-in to the 12th? Are there fees?
Contextual Examples (Natural, everyday)
- Hotel call: Late checkout if possible—what’s the latest time and is there a charge?
- Airline chat: I’d like to upgrade if points are available—any seats on the early flight?
- Insurance email: Trip interrupted due to illness—what documents do you need for a claim?
Collocations & Phrases (bold the key words)
Flights
- compare fares
- check baggage allowances
- select a seat
- change an itinerary
Hotels
- request late checkout
- confirm amenities
- ask about incidental holds
- verify the cancellation window
Protection
- purchase travel insurance
- submit a claim
- keep receipts/doctor’s notes
Canadian Cultural Context (How to sound natural & polite)
- Many hotels place a temporary hold for incidentals; it releases after checkout.
- Polite requests (“If available, could we…?”) often go further than demands.
- Taxes and fees vary by province—ask for itemized totals.
Extra Mini-Patterns (plug-and-play)
- Refundability: “Is this rate refundable, and what’s the cancellation deadline?”
- Hold: “What’s the incidental hold per night, and when is it released?”
- Preference: “Quiet room, higher floor, away from elevator, if available.”