Terms of Service

Last Updated: August 2026

These Terms of Service (the "Terms") form a binding agreement between you and STARMOON TECHNOLOGIES INC., a company incorporated in British Columbia, Canada, operating as CELTESTPIP ("CELTESTPIP", "we", "us", or "our").

They govern your access to and use of https://www.celtestpip.com, our mobile applications, and all related content, features, and services (together, the "Service").

By creating an account, purchasing a membership, or otherwise using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

Please read Section 9 (Trademarks, Exam Brands and Non-Affiliation), Section 15 (Disclaimer of Warranties), and Section 16 (Limitation of Liability) carefully. They limit our obligations to you and allocate risk between us.

1. Eligibility

You must be at least 16 years of age, or the age of majority in your jurisdiction if that age is higher, to use the Service. By using the Service you represent that you meet this requirement and have the legal capacity to enter into these Terms.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to both you and that organization.

We do not knowingly provide the Service to anyone under 16. If we learn that we have collected personal information from a person under 16, we will delete it. See our Privacy Policy.

2. Description of the Service

CELTESTPIP is an independent, self-guided online preparation platform for the CELPIP exam. The Service includes:

  • Practice questions across Listening, Reading, Writing, and Speaking
  • Full-length mock exams and a free level test
  • Automated scoring and written feedback generated by artificial intelligence
  • Study courses, articles, and strategy guides
  • An in-product AI assistant (the "AI CELPIP Coach")
  • A directory of independent CELPIP teachers (see Section 10)

We do not guarantee any specific outcome. We do not guarantee that you will achieve a particular CELPIP score, Canadian Language Benchmark (CLB) level, immigration decision, employment result, or any other outcome. The Service is educational study material only, and your results on the Service are not a prediction of your official result.

We may add, modify, suspend, or discontinue any part of the Service at any time. If we discontinue a paid feature that is material to a membership you have already purchased, you may contact us at [email protected] and we will consider a pro-rated refund for the unused portion of your term.

3. Accounts and Security

To use most features you must create an account and provide your name and email address. You agree to:

  • Provide accurate information and keep it current
  • Keep your login credentials confidential
  • Notify us promptly at [email protected] if you suspect unauthorized access to your account

You are responsible for all activity that occurs under your account.

Accounts are for individual use only. You may not share, sell, rent, lend, transfer, or make your account available to any other person, and you may not create an account on behalf of anyone else. We may suspend or terminate accounts that we reasonably believe are being shared or resold, without refund, in accordance with Section 14.

4. Membership, Billing, Auto-Renewal and Refunds

4.1 Free and paid access

Parts of the Service are free. Most practice content requires a paid Pro Membership, offered as either a one-time purchase for a fixed term or a recurring subscription, depending on the plan you select.

4.2 Pricing and payment

All prices, currencies, applicable taxes, and billing frequency are disclosed at checkout before you pay. Payments are processed by Stripe; we do not receive or store your full payment card details. You authorize us and Stripe to charge your selected payment method for the amounts shown at checkout.

4.3 Automatic renewal

If you purchase a recurring subscription plan, it renews automatically at the end of each billing period, at the then-current price for that plan, until you cancel. We will charge your payment method on file at the start of each renewal term.

You may cancel at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. You keep access until that period ends, and you are not charged again. Cancelling does not by itself entitle you to a refund of amounts already paid, except as set out in Section 4.4 or as required by law.

One-time fixed-term purchases do not renew automatically and simply expire at the end of the term.

If we change the price of a recurring plan, we will give you notice by email before the change takes effect, and the new price applies only from your next renewal. You may cancel before then if you do not accept the new price.

4.4 Refunds

We offer a 7-day satisfaction guarantee. You may request a refund within 7 calendar days of your purchase, provided that at the time of the request you have:

  • Completed fewer than 10 practice exercises, and
  • Attempted no more than 2 mock exams

Requests that fall outside these conditions will not be approved. Refunds are not available for dissatisfaction with your performance on the Service or on the official CELPIP test, or where an account has been suspended or terminated for breach of these Terms.

Submit requests through the refund tool in your account or to [email protected]. Full details are in our Refund Policy, which forms part of these Terms.

4.5 Chargebacks

If you believe you have been charged in error, contact us first. Initiating a payment dispute or chargeback without contacting us may result in suspension of your account while the dispute is resolved.

4.6 Statutory rights

Nothing in this Section limits any non-waivable right you have under applicable consumer protection law, including the Business Practices and Consumer Protection Act (British Columbia) and, where applicable to you, statutory cancellation or withdrawal rights in your own jurisdiction.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose, or in breach of these Terms
  • Copy, reproduce, distribute, republish, transmit, sell, resell, or otherwise commercially exploit any part of the Service or its content
  • Share, publish, or redistribute practice questions, mock exams, explanations, or scoring feedback outside the Service
  • Scrape, crawl, harvest, or use automated means to extract content or data from the Service
  • Reverse engineer, decompile, or attempt to derive the source code, models, prompts, or scoring logic of the Service
  • Use the Service, the AI CELPIP Coach, or our scoring systems to build, train, fine-tune, or evaluate a competing product or machine learning model
  • Interfere with, overload, or attempt to gain unauthorized access to the Service, its servers, or other users' accounts
  • Submit content that is unlawful, defamatory, harassing, hateful, or that infringes anyone's rights
  • Circumvent any access restriction, usage limit, paywall, or security measure

We may investigate suspected breaches and take any action we consider appropriate, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement.

6. Your Content

You retain ownership of the content you submit to the Service, including your written responses, speaking recordings, and messages to the AI CELPIP Coach ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and process Your Content solely to operate and provide the Service to you, including transcribing your speaking recordings, generating your scores and feedback, and maintaining your practice history. This licence ends when Your Content is deleted, subject to the retention periods in our Privacy Policy.

We do not use Your Content to train artificial intelligence models, our own or anyone else's, and we do not publish Your Content or share it with other users.

You are responsible for Your Content and represent that you have the right to submit it. Do not submit sensitive personal information (such as passwords, government identification numbers, financial account details, or health information) to the Service or to the AI CELPIP Coach.

7. AI-Generated Content and Automated Scoring

Substantial parts of the Service are produced by artificial intelligence, including practice content, Writing and Speaking scores, written feedback, and the responses of the AI CELPIP Coach.

You acknowledge that:

  • AI output can be wrong. It may contain errors, omissions, outdated information, or inaccurate assessments, and you should verify anything important before relying on it.
  • Our scores are estimates, not official results. Any level, band, or score produced by the Service is an unofficial estimate generated for study purposes only. See Section 9.
  • The AI CELPIP Coach does not give professional advice. It is a study aid. It does not provide legal, immigration, financial, or medical advice, and it is not a substitute for a qualified immigration professional. Do not rely on it for decisions about your immigration application, and confirm any requirement with IRCC or a licensed representative.
  • Automated scoring has no legal effect. It does not produce a decision with legal or similarly significant consequences for you. If you believe a score is materially wrong, contact us at [email protected] and a person will review it.

8. Intellectual Property and Licence

All content on the Service, including practice questions, mock exams, explanations, scoring rubrics, courses, articles, text, images, audio, graphics, logos, software, and the arrangement of all of it, is original work authored by or licensed to CELTESTPIP and is protected by copyright, trademark, and other intellectual property laws. We do not source our practice items from real exam content, as described in Section 9.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own individual, non-commercial exam preparation.

All rights not expressly granted are reserved. This licence does not permit any use described in Section 5, and it terminates automatically when your account or membership ends.

If you believe content on the Service infringes your copyright or other rights, contact us at [email protected] with enough detail to identify the material and your claim. We will review and, where appropriate, remove it promptly.

9. Trademarks, Exam Brands and Non-Affiliation

CELTESTPIP is an independent practice platform. We are not affiliated with, endorsed by, sponsored by, licensed by, certified by, accredited by, or otherwise connected to Paragon Testing Enterprises Inc., the University of British Columbia, Immigration, Refugees and Citizenship Canada (IRCC), or any other organization that owns, writes, administers, or recognizes the CELPIP test.

9.1 Our practice tests are study material only

Our practice questions, mock exams, and level tests are not official exams. They are not administered under official test conditions, they are not equated or calibrated by the exam owner, and they do not produce official scores.

Any level, band, score, or CLB estimate shown on the Service is an unofficial practice estimate generated by CELTESTPIP for study feedback only. It is not equivalent to, and is not a prediction of, an official CELPIP result.

You must not submit, present, or represent any CELTESTPIP score or report as an official language test result to IRCC or any other government body, immigration authority, employer, professional regulator, educational institution, or exam owner. They will not accept it, and doing so may have serious consequences for you.

Any score-related promise we make in our marketing applies only to our own Service on the terms published with it, and is never a guarantee about your official CELPIP result.

9.2 We do not use real exam content

CELTESTPIP does not reproduce or distribute real exam questions, passages, recordings, answer keys, or score reports. Every scored practice item on the Service is written by CELTESTPIP or generated by our own systems under our direction.

Where our practice format mirrors the exam owner's on-screen instructions or worked examples, short extracts of that instructional text may appear for format fidelity. Those extracts remain the property of their owner and are used only to help candidates recognize the format of the real test.

9.3 Trademarks

CELPIP is a registered trademark of Paragon Testing Enterprises Inc. CELPIP, CLB, Express Entry, and all other exam, programme, provider, or brand names referenced on the Service are the trademarks of their respective owners.

All such names are used for identification and descriptive purposes only, to indicate the exam our materials are designed to help you prepare for. Their use does not imply any endorsement of, sponsorship of, affiliation with, or association with CELTESTPIP.

"CELTESTPIP" and our logo are trademarks of STARMOON TECHNOLOGIES INC.

9.4 Notice of infringement

If you are a rights holder and believe any material on the Service infringes your rights, contact us at [email protected]. We review every such notice and will remove infringing material promptly where the claim is substantiated.

10. Teacher Directory

The Service includes a directory where independent CELPIP teachers may publish a listing.

We are a directory only. We do not employ, supervise, endorse, verify the qualifications of, or vouch for any teacher listed. We do not handle messaging, scheduling, lessons, or payments between you and a teacher.

Any lesson, engagement, or payment you arrange with a teacher is a contract directly between you and that teacher, on their terms. We are not a party to it and are not responsible for the teacher's conduct, quality, pricing, cancellations, refunds, or any dispute between you.

Teachers who publish a listing are responsible for the accuracy of their listing, for holding any qualifications or authorizations they claim, and for complying with all laws that apply to them. We may decline, edit, or remove any listing at our discretion.

11. Partnership Programme

If you take part in our partnership or referral programme, additional rules published with that programme apply, including how commissions are earned, held, and paid out.

Commissions are earned only on qualifying, completed, non-refunded purchases. We may withhold, adjust, reverse, or cancel commissions relating to purchases that are refunded, charged back, or that we reasonably believe result from fraud, self-referral, incentivized traffic, trademark bidding, spam, or any breach of these Terms or the programme rules.

We may modify commission rates, payout thresholds, or the programme itself, or end the programme, on reasonable notice. We may terminate your participation at any time for breach.

12. Third-Party Services

The Service links to and relies on third-party services, including payment processing, hosting, authentication, speech transcription, and artificial intelligence providers. Their own terms and privacy policies govern your relationship with them. We are not responsible for third-party content, products, or practices. Our Privacy Policy describes the categories of provider that process your personal data.

13. Privacy

Our Privacy Policy explains what personal data we collect, how we use it, who we share it with, where it is processed, and how long we keep it. It forms part of these Terms.

14. Suspension and Termination

You may stop using the Service at any time. You can delete your account yourself from Profile, then Delete account. Deleting signs you out immediately, prevents further sign-in, cancels any active subscription, and erases your personal data as described in our Privacy Policy. It cannot be undone, and deleting your account does not by itself entitle you to a refund.

We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, or if your conduct risks harm to the Service, to us, or to other users. Where it is reasonable and lawful to do so, we will give you notice and an opportunity to correct the problem first.

If we terminate your account for breach, you are not entitled to a refund of any amounts paid. If we suspend or terminate your account for any reason other than your breach, we will refund the unused portion of any prepaid term.

Sections 5, 6, 8, 9, 12, and 15 to 20 survive termination.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

Without limiting that, we do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • Our content, scores, or feedback are accurate, complete, current, or reliable
  • The Service will meet your requirements or produce any particular result
  • Any defect will be corrected

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this Section may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law:

(a) We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, or anticipated savings, arising out of or relating to the Service, even if we have been advised of the possibility of such damages.

(b) We are not liable for any immigration, employment, academic, or financial outcome, including any refused, delayed, or unsuccessful application, or for any decision you make in reliance on a score, estimate, or feedback produced by the Service.

(c) Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms shall not exceed the greater of (i) the total amount you paid us in the six (6) months immediately preceding the event giving rise to the claim, and (ii) CAD $50.

(d) Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law, including non-waivable rights under consumer protection legislation.

These limits apply regardless of the legal theory on which a claim is based and survive any failure of essential purpose of a limited remedy.

17. Indemnification

You agree to indemnify, defend, and hold harmless STARMOON TECHNOLOGIES INC., its directors, officers, employees, contractors, and agents from any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service
  • Your breach of these Terms or of any applicable law
  • Your Content
  • Your infringement of any third party's rights

This does not apply to the extent the claim arises from our own gross negligence or wilful misconduct. We will notify you of any claim we seek indemnity for and may participate in its defence at our own expense.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above and post the new version on this page.

For material changes, we will give you reasonable advance notice by email or by an in-product notice before the change takes effect. Material changes do not apply retroactively.

Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not accept them, you must stop using the Service and may cancel under Section 4.3.

19. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before starting any formal proceeding, please contact us at [email protected] and give us 30 days to resolve the matter. Most issues can be settled quickly this way.

Jurisdiction. You and we submit to the exclusive jurisdiction of the courts located in British Columbia, Canada, for any dispute not resolved informally.

If you are a consumer resident in a jurisdiction whose law grants you the right to bring proceedings in your local courts or to the benefit of mandatory local consumer protection rules, this Section does not deprive you of that right.

20. General

Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in full force.

Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service, and replace any prior agreement or understanding about it.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets, on notice to you.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of hosting, network, payment, or artificial intelligence providers.

No third-party beneficiaries. These Terms do not create rights for anyone other than you and us.

Notices. We may give you notice by email to the address on your account or by posting in the Service. You may give us notice at [email protected].

Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version governs. Les parties ont exigé que ce contrat et tous les documents connexes soient rédigés en anglais.

Headings. Headings are for convenience only and do not affect interpretation.

21. Contact

STARMOON TECHNOLOGIES INC. (operating as CELTESTPIP) Vancouver, British Columbia, Canada