Words (Core Vocabulary)
- cart / checkout / billing / shipping
- standard / express / overnight shipping
- carrier / tracking number / delivery window / signature required
- porch pickup / parcel locker / pickup point
- in-store pickup / curbside pickup / order ready
- backorder / partial shipment / pre-order
- RMA (return merchandise authorization) / return label
- package protection / insurance
- address verification / unit number / buzzer code
Phrases (Order → track → receive/return)
Ordering
- Could you confirm the total with tax and shipping?
- Is signature required, or can you leave it at the door?
- Please include the unit number and buzzer code on the label.
Tracking & delivery
- My tracking shows “out for delivery”—what’s the window?
- The courier missed me—how do I reschedule/pick up?
- Could you redirect to a pickup point/parcel locker?
Pickup
- Is my order ready for pickup? What ID do I need?
- Could you confirm the hold period before it’s restocked?
Returns
- I need an RMA—can you email a prepaid return label?
- Will the refund be to the original payment, and how long does it take?
Contextual Examples (Natural, everyday)
- At checkout: Please ship express and require signature—it’s a high-value item.
- Tracking: Out for delivery, but I’ll be out—can you hold at the pickup point?
- Return: The size doesn’t fit—could you issue an RMA and send the label?
Collocations & Phrases (bold the key words)
Placing orders
- enter a shipping address
- verify the unit/buzzer
- select a shipping speed
- apply a promo code
Receiving
- track a package
- confirm the delivery window
- request a signature
- reroute to a pickup point
Returns
- generate an RMA
- print a return label
- drop off at a carrier
- await the refund
Canadian Cultural Context (How to sound natural & polite)
- Many carriers use community mailboxes/parcel lockers; watch for keys/notice cards.
- Signature-required can reduce porch theft; consider pickup for high-value items.
- Customs/duties may apply on international orders—expect delays at borders.
Extra Mini-Patterns (plug-and-play)
- Redirect: “Could you redirect this to the nearest pickup point? I won’t be home.”
- Hold check: “How long will you hold my in-store pickup before restocking?”
- RMA: “I’d like an RMA and a prepaid label—refund to original payment, please.”