Words (Core Vocabulary)
- driver’s licence / learner / novice / full licence
- vehicle registration / plate / decal
- insurance – liability, collision, comprehensive, deductible, premium
- renewal / policy number / claim / adjuster
- roadside assistance / tow truck
- service / maintenance / inspection
- oil change / tire rotation / alignment / brake service
- winter tires / all-season / snow chains (region-dependent)
- windshield chip / crack / repair
- estimate / quote / parts & labour / warranty
Phrases (Own, drive, maintain)
Documents & insurance
- I’d like to renew my registration and insurance.
- What deductible do you recommend for collision coverage?
- Could you add my partner as a listed driver?
Accidents & claims (non-emergency)
- We had a minor collision—no injuries. Let’s exchange information (licence, plate, insurance).
- I’d like to open a claim—what’s my claim number and next steps?
Service & repairs
- Could I book a service appointment for Friday morning?
- Please check the brakes and alignment; there’s a vibration at highway speed.
- Is the chip repair covered by my policy?
Contextual Examples (Natural, everyday)
- Hi, I’m renewing insurance—could you explain the difference between collision and comprehensive?
- We exchanged info and took photos—I’ll call to open a claim tomorrow.
- Service desk: I need an oil change and tire rotation—any availability this week?
Collocations & Phrases (bold the key words)
Paperwork
- renew registration/insurance
- update address
- list a driver
- verify coverage
Claims
- file a claim
- provide photos
- receive a claim number
- speak with an adjuster
Maintenance
- book a service
- request an estimate
- replace brake pads
- repair a windshield chip
- rotate tires
Canadian Cultural Context (How to sound natural & polite)
- Provinces differ on licensing steps and insurance; clerks appreciate clear questions and documents ready.
- Winter tires and safe following distances are expected in snowy regions.
- For minor collisions, stay calm, move to safety, and exchange info politely.
Extra Mini-Patterns (plug-and-play)
- Renewal: “I’d like to renew my registration and insurance—what documents do you need?”
- Claim: “I’d like to file a claim—my policy number is…, no injuries involved.”
- Service: “Could I book a brake inspection for Thursday afternoon?”